Refund Policy

Refund Policy

 

We want you to be confident in your purchase of alif.ai. However, because our product is a digital software download, we have a strict refund policy. Please read below for details.

 

All Sales Are Final (No Refunds or Exchanges)

 

Digital Product Policy: All purchases of alif.ai are final. Once you have completed the purchase and received access to download the software, we do not offer refunds or exchanges. Digital products are intangible and irrevocable – unlike a physical item, they cannot be returned to us. When you buy our app, you immediately gain access to valuable intellectual property (the software), and therefore we cannot reclaim it. For this reason, we maintain a no-refund policy to protect our product from unauthorized use and to keep our pricing fair for all customers.

 

No “Trial” Returns: We do not provide a trial period or “grace period” after purchase for refunds. Please make sure to review the product details and system requirements before purchasing. If you have questions about what the software does or whether it meets your needs, we encourage you to contact us before buying – we’re happy to answer questions to ensure it’s right for you.

 

Exchanges: Since there is only one version of the software being sold (and not, for example, multiple different products or licenses), the concept of an exchange doesn’t really apply. If you purchase the software, there’s nothing to exchange it with. Therefore, we also do not offer exchanges. If in the future we have multiple products and you accidentally buy the wrong one, contact us and we’ll work something out, but for now, it’s just the one product.

 

Exceptions and Special Circumstances

 

In general, we do not make exceptions to the no-refund rule. However, we do understand there can be extenuating circumstances. While this is not a guarantee of a refund, we may review requests on a case-by-case basis in the following scenarios:

• Technical Issues: If you experienced a serious technical problem that prevents the software from being used at all (for example, it fails to install or run on a supported system), first reach out to our support team at info@yappify-ai.com. We will make every effort to troubleshoot and resolve the issue. If we determine that the issue is on our side (a defect in the software) and cannot be resolved in a reasonable time, we may consider a refund. We would ask for proof of the issue (such as error messages, logs, etc.) to assist in diagnosis. Generally, though, we aim to fix problems rather than refund, because we believe we can get the software working for you.

• Duplicate Purchase: If by mistake you purchased the product twice (for example, you clicked twice and were charged twice, or you bought two licenses for yourself unintentionally), contact us with details. We will verify the duplicate charge and, in such a case, we can process a refund for the duplicate transaction since you clearly only intended to buy one.

• Unauthorized Purchase: If you believe your payment method was used to purchase our product without your authorization (e.g., fraud), please let us know immediately. Also, handle this through your bank. If we can verify that an unauthorized transaction happened, we will refund it and void the license, of course. (This scenario is rare and also usually handled by banks reversing charges, but we will cooperate.)

• Legal Requirements: In certain jurisdictions, there may be consumer protection laws that require a “cooling-off” period or refund in specific circumstances. We will comply with any such laws to the extent they apply to our sales. For example, some regions might allow refunds for digital goods if certain criteria are met. If you are entitled by law to a refund despite our policy, we will honor that.

 

Please note that initiating a chargeback or dispute with your card provider without contacting us is generally not a friendly approach and we encourage you to work with us first. Unauthorized chargebacks that do not fall under the exceptions above will be contested, as our policy is clearly stated at purchase.

 

Support and Issue Resolution

 

While we have a no-refund policy, we are dedicated to ensuring you can use the product you paid for. If you encounter any problems:

• Download Issues: If for any reason you are unable to download the software after purchase (e.g., the link didn’t work, or you lost the email), please contact us. This is not a cause for refund, because we will get the download to you. We can generate a new link or send the file through an alternate method if needed. We guarantee that you will receive what you paid for (the software).

• Installation/Activation Issues: If you have trouble installing the app or activating it, reach out. We will guide you through the process or provide troubleshooting steps. Many times, what seems like a big issue can be resolved with a small fix (such as updating a driver, or running as administrator, etc.).

• Bugs or Errors: If the app has a bug, we want to fix it. Reporting issues helps us improve the product for everyone. We will prioritize critical bugs and release updates. Buying the software means you’ll get those fixes. Again, a bug is not grounds for a refund in our policy, because we commit to addressing them. We ask for your patience and collaboration in fixing any that arise.

• Feature Satisfaction: If you’re disappointed with the software because it doesn’t have a feature you expected or you find it doesn’t fit your workflow, we’re sorry to hear that. Since we offer a lot of information on what the software can do, and we’re available for pre-sale questions, we hope to avoid this scenario. While we generally do not refund for “change of mind” or “product didn’t meet expectations” scenarios, we still value your feedback. Tell us what you felt was missing or how it fell short; we may not refund you, but we might work on improving the product in that aspect for future releases.

 

Contact Us for Support

 

For any issues, questions, or to discuss a possible exception, the best way is to contact our support:

 

Email: info@yappify-ai.com

 

Please include your order information (the email used for purchase, order number if available, date of purchase) and a clear description of the problem. We will respond as quickly as we can, typically within 1 business day. Our support team is committed to helping every legitimate customer get the most out of our product.

 

Remember, we truly appreciate your business. A no-refund policy might sound strict, but it allows us to continue offering our software at a reasonable price without worrying about abuse. In return, we pledge to be responsive and fair in all customer interactions. If you have any pre-purchase concerns about this policy, please reach out to us for clarification.

 

Thank you for understanding our Refund Policy. We hope you enjoy using alif.ai, and we are here to support you in any way we can short of a return. Happy computing!